IBM Customer Experience, Branding and Usability Design
IBM’s Customer Experience, Branding and Usability Design consulting practice helps you create innovative solutions that address your customers’ and users’ needs so their experience with you both meets their expectations and is engaging, relevant, memorable, easy, and reliable.
Solutions can be specific to a single channel, such as the Internet, intranet, or extranet. But often your customer and user experience solutions will touch many parts of your business:
- Internal processes
- Governance models
- Technology platforms
- Data integration
- Associate and customer communications
IBM’s multiple offerings and talent mix have been consolidated into a centralized Customer Experience organization so you can quickly engage the right team for both quick-hit projects and complex engagements.
- Assessments
- Strategy
- Design and development
Our team can engage with you onsite at your work location, or we can work together collaboratively in a think tank environment in one of our global IBM Centers for Solution Innovation . The IBM Centers for Solution Innovation provide for creative collaboration across disciplines, enterprises, and geographies, enabling the best ideas to emerge and creating enhanced business value for IBM’s clients.
Homepage: http://www.ibm.com/services/CustomerExperience
Categories: Consulting, Technology
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